Refund/Rescheduling Policy
Last Updated: [21/01/2024]
Thank you for choosing Unwinding Minds for your mental health and well-being needs. We aim to provide you with valuable services and support. Please take a moment to review our Refund Policy.
1. Refund Eligibility
1.1 Rescheduling Of Session
We at Unwinding Minds provide users with the flexibility to reschedule their sessions to a later time. Any rescheduling request will be processed based on the time at which the user requests and the availability of the Psychologist. More details about rescheduling are given beside.
|
Request Timeline |
Refund Details |
| Same day of the date of session | No Refund/re-scheduling will be provided |
| 48hrs Prior to the date of session | Rescheduling based on availability |
| 72hrs Prior to the date of session | Full Refund |
1.2 Subscription Fees
Refunds for subscription fees are eligible up-to 48hrs days before the Date of the session. Within the first 2 days from the date of purchase. After this period, subscription fees are non-refundable.
1.3 One-time Purchases
For one-time purchases, refunds are eligible if availed up-to 3 days before the Date of the session. After this period, one-time purchases are non-refundable.
2. How to Request a Refund
To request a refund, please contact our customer support team at unwindingmindsum@gmail.com with a subject line “Refund” Provide the following details:
- Your full name
- Email address associated with your account
- Date of purchase
- Session booking details
- Reason for the refund request
3. Refund Process
3.1 Eligibility Verification
Our team will review your refund request to ensure it meets the eligibility criteria mentioned in Section 1.
3.2 Refund Approval/Rejection
Upon verification, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed using the original payment method within 7 business days.
3.3 Refund Amount
The refund amount may be subject to deductions for any applicable fees or charges.
4. Exceptions
4.1 Service Utilisation
Refunds will not be issued for subscription periods or services already utilised. We recommend cancelling subscriptions before the next billing cycle to avoid charges.
4.2 Third-Party Services
Please note that third-party services integrated with Unwinding Minds may have their own refund policies. Refunds for such services will be subject to the terms of the respective third-party provider.
5. Contact Us
If you have any questions or concerns about our Refund Policy, please reach out to our customer support team at unwindingmindsum@gmail.com .
Thank you for choosing Unwinding Minds. We appreciate the opportunity to support you on your mental health journey.