Last Updated: 21/01/2024

Thank you for choosing Unwinding Minds for your mental health and well-being needs. We are committed to providing you with valuable services and support. Please review our Refund Policy carefully.

1. Refund Eligibility

1.1 Rescheduling of Sessions

We offer flexibility to reschedule sessions depending on the request timing and the availability of the psychologist:

1.2 Subscription Fees

• Refunds are available up to 48 hours before the session date, or within the first 2 days from the purchase date.

• After this period, subscription fees become non-refundable.

1.3 One-Time Purchases

• Refunds are available if cancelled up to 3 days before the scheduled session.

• Beyond that, no refunds will be issued.

2. How to Request a Refund

Email our support team at 📧 unwindingmindsum@gmail.com with the subject line: “Refund”
Include:

• Full Name

• Email Address (used for registration)

• Date of Purchase

• Session Booking Details

• Reason for Refund Request

3. Refund Process

3.1 Eligibility Verification
Your request will be reviewed for eligibility as outlined above.

3.2 Approval/Rejection
You will be notified of the decision. Approved refunds will be processed within 7 business days via the original payment method.

3.3 Deductions
Refunds may be subject to deductions based on processing or platform fees.

4. Exceptions

4.1 Service Utilisation
No refunds will be provided for services already rendered or sessions attended.

4.2 Third-Party Services
Refunds for third-party services integrated with Unwinding Minds are subject to their individual policies.

5. Contact Us

If you have any queries about this policy, please reach out to us at 📧 unwindingmindsum@gmail.com